Facebook messengerconversation11/12/2023 Facebook App Permissionsīefore you go live your app will need to request some additional Facebook permissions. From your App settings choose Messenger > Settings > Token Generation. Quick Startīefore you submit your App Review you can get a Sunshine Conversations integration up and running quickly on one of your own pages by issuing yourself a page access token via the Facebook dashboard. This Facebook app represents your business identity in the Facebook platform whenever you request permission to act on behalf of another Facebook user. To begin you must first have your own Facebook app with your own company name and logo. In this scenario after you’ve obtained authorization from the Facebook page owner, you will create the Sunshine Conversations integration via the Integration API. If you’re building your own user experience for users integrating their Facebook page with your software, this option is for you. You should now be able to receive messages from your Facebook page and reply via any of your configured business systems or with the Sunshine Conversations API. Once your Facebook account is connected to Sunshine Conversations, select your Facebook page and hit save. When you click Authenticate, you will be redirected to Facebook where you will be prompted to grant Sunshine Conversations access to interact with pages on your behalf. You can find the Sunshine Conversations Messenger integration in the Integrations menu bar tab of the Sunshine Conversations dashboard. You can check this from your Facebook page by browsing to Settings > Page Roles. Note that your Facebook account must have Admin access to the page in question. In this option you’re granting Sunshine Conversations access to your own Facebook page. However, if you’re integrating Sunshine Conversations on behalf of your customer then you will need to use the Integration API. With this option you’re granting Sunshine Conversations’ own Facebook app access to your page. If you’re integrating Sunshine Conversations with your own Facebook page, you can do so via the web dashboard. There are two ways to configure a new integration. This is how the Sunshine Conversations Facebook Messenger integration works. A page owner can grant access to a 3rd party Facebook app, allowing it to interact with that page on the owner’s behalf. See below for more details.Ī business on Facebook Messenger is represented by a Facebook page, which is owned by a Facebook account. If a page owner changes their Facebook account password, Sunshine Conversations' access to that user's pages will be invalidated. ![]() The Facebook Messenger message IDs associated with each Sunshine Conversations message are available in delivery event payloads in the externalMessages property. Failures to deliver a message to Facebook Messenger can be detected by subscribing to the conversation:message:delivery:failure webhook. See below for more details.ĭelivery events allow you to track deliveries of Sunshine Conversations messages to Facebook Messenger by subscribing to the conversation:message:delivery:channel webhook. This will adversely impact some of the channel's capabilities. Starting on December 16, 2020, Facebook will begin rejecting a subset of API calls in Europe. Below is a detailed view of each capabilities.
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